Customer service
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Hi! How can we help you?
Our customer service is opened today from 8:30 AM - 5:00 PM
Frequently Asked Questions
You can find the answers to your question below. Can you not find the answer to your question, or would you rather speak to one of our customer service employees? Feel free to contact us through phone, email, live chat or Facebook.
General
Tripper is a website where you can find the best deals for amazing outings, the coolest gadgets and more. At Tripper you can find, among many things, tickets for amusement parks, zoo’s, festivals, theatre shows and events, or coupons for restaurants and products.
Tripper surprises you daily with 6 new offers. It’s important to buy your deal quick, because before you know it, the deal will be gone.
Are you someone that’s always looking for the best deals? Subscribe to our newsletter and make sure you don’t miss a single deal!
We always try to inform you the best we can about the deal. This information can be found by clicking on the deal. On the deal page you can find the full disclosure of the deal under “What to expect?”. Always make sure to check out the terms and conditions of the deal under “Terms and conditions”, so you’ll be fully aware of what you’re getting.
We handle your privacy the same way we’d want our privacy to be handled. We only use your personal information to deliver our products and services as smooth as possible. This means that we only distribute your personal information to the provider of the product/arrangement purchased by you. We don’t supply your personal information to third parties.
Are you sure? Yes? Okay! In that case you can find the link “unsubscribe from newsletter” at the bottom of the newsletters in your inbox. By clicking this, you’ll unsubscribe from our newsletters.
Account
Go to register and fill in your email address and password. After confirming you’ll receive a verification email with a link. Click on this link to activate your account, and you’re ready to score some deals!
You can log in by clicking on the button “log in” in the upper righthand corner of the website. Fill in your email address and password and click “log in”
Are you purchasing a deal, and you’re not yet logged in? You daredevil! Before you can purchase the deal, we ask you to log in so you can continue purchasing the deal.
Don’t panic, you can fix this easily. Go to log in and select “forgot password?”. Type in your email address and click “reset password”. You’ll receive an email with a link to reset your password.
We save your deals in your account under “my vouchers”. Here you can find every deal you’ve purchased. Besides that you can also find the validity, the amount you’ve spent on a deal, and the possibility to download your tickets. To be able to access “my vouchers”, we ask you to enter your personal information so we can make the proper tickets for you.
Buying Deals
We accept payments with iDeal, Bancontact, MasterCard, Visa, American Express and PayPal.
Yes, all the deals you find on our website, with an exception of the deals on the page “upcoming deals”, are purchasable within 30 seconds. You choose your deal and the amount, and pay for your deal. Within a few moments you’ll receive a confirmation email from us. The vouchers will be found after purchase under “my vouchers”.
No, unfortunately you can’t purchase a deal via phone. If you are having trouble purchasing the deal online, you can of course contact our customer service for help. They will assist you in purchasing your deal. You can call us on 085 - 401 05 89.
It’s not possible to purchase multiple deals from different providers in one payment. To be able to do this we request that you pay separately. To pay separately comes with no extra cost.
Note: You are able to purchase multiple tickets from one deal without a problem.
Yes, this is not a problem. Choose your deal and the amount of tickets you wish to purchase. After your payment you can find the tickets under “my vouchers”.
Confirmation and tickets
Yes, after you’ve paid for a deal, you will receive an email from us with confirmation of your purchase. Besides the confirmation email, your deal can be found under “my vouchers”. Here you also have the possibility to download and print out your tickets.
We prefer not to email your tickets. Instead, we save your tickets under “my vouchers”.
On the ticket you can find how you have to show your ticket to the provider under “redeem ticket”. This could be on paper, or on your phone. It differs per provider, so always double check your tickets.
If you’re not happy with your purchase, provided that it’s a product, you can send it back. There are a few exceptions where the right to revoke your product is not applied. For example underwear, swimwear, plants, and a few more. If the right to revoke a product is applied to your specific product, check “my vouchers”. Here you will find the button “revoke deal”. If you can not find this button, your deal can unfortunately not be revoked.
Note: The right to revoke a product is not applied to tickets. The provider of the purchased arrangement has reserved capacity on your purchase.
Easily, in your account under “my vouchers”, you can find the deals you can revoke. These deals are to be recognized by the “revoke” button. Click this button and provide your information. You will receive a confirmation email of your revocation in a few moments. In “my vouchers” you can download the return receipt and label. Follow the steps on the return label.
Products
In the deal under 'terms and conditions' you'll find the delivery time of the product. In most cases the product is shipped within five working days.
We don't have all products in stock ourselves. The products we do have in stock are usually shipped within 1 working day with PostNL. If the product is shipped by third parties, this generally takes a little longer. Always read the terms and conditions in the deal carefully, so you know the delivery time in advance.
Report this to customer service right away. We find it very unfortunate if you haven't received the product within the agreed term. We'll consult with the provider to prevent this in the future.
You always have the right to revoke the deal, provided it concerns a product and the revocation takes place within the legal term of 14 days after receiving the product.
We're sorry to hear that! Take photos of the damaged product and its packaging, and contact our customer service as soon as possible. We'll inform the provider and make sure you receive a replacement product or your money back. Please keep the packaging for now, as you may need it to send the product back.
If your product breaks while you've used it normally, it's covered by the warranty. Contact our customer service and tell us what happened. A photo or video helps us help you quickly. We'll consult the provider about a repair, a replacement product or a refund.
First check carefully that the missing part isn't hidden in the packaging material. If something really is missing, contact our customer service and tell us which part. Together with the provider, we'll make sure you still receive it.
Then something went wrong. Don't use the product and contact our customer service. We'll arrange with the provider for you to receive the right product. You can send the wrong product back free of charge.
Yes. Every product comes with a statutory warranty: it must do what you can reasonably expect from it with normal use. Sometimes the manufacturer gives an extra warranty, which is then mentioned with the deal. Damage caused by misuse, a fall or normal wear and tear isn't covered.
That depends on the product. The statutory warranty applies for as long as you can reasonably expect the product to last with normal use. If the manufacturer gives an extra warranty, its term is mentioned with the deal. Not sure? Contact our customer service.
Your order confirmation is your proof of warranty. You received it by email, and you can also find your order in your account under 'my vouchers'.
If the defect is covered by the warranty, contact our customer service. We'll discuss with the provider whether the product can be repaired or whether you'll receive a replacement product or a refund. Don't have the product repaired yourself, as this may void your warranty.
Yes, you can return a product within 14 days of receiving it without giving a reason. The product must be complete and may only have been used as you would in a shop. For some deals returning isn't possible, for example for custom-made products or products sealed for hygiene reasons. This is then stated with the deal.
In your account, go to 'my vouchers' and choose to return your order. Indicate how many products you're sending back and why. You'll then find the return label with your order. Pack the product well, preferably in its original packaging, attach the label and drop off the parcel.
Is your product defective, damaged or incomplete, or did you receive the wrong product? Then returning it costs you nothing. If you send a product back because you changed your mind, the deal's terms state whether the return costs are at your expense.
Drop off your parcel at a service point of the carrier shown on your return label. Keep the proof of shipment you receive there until you've been refunded.
Have you sent your return parcel? Then enter the track & trace code with your order in 'my vouchers'. This helps us handle your return faster. As soon as the provider has received your parcel, we'll let you know when you'll get your money back.
As soon as the provider has received your return parcel, we'll refund the amount using the payment method you used for your purchase. We do this within 14 days of you registering the return.
Shipping costs differ per deal and sometimes per country you have the product delivered to. You'll see them with the deal and in the overview before you pay, so you always know in advance where you stand.
As soon as your parcel has been shipped, you'll find the 'Track your parcel' button with your order in your account under 'my vouchers'. It shows where your parcel is and when it will be delivered.
First check whether the parcel was left with your neighbours or taken to a service point. You can usually see this in the tracking or on a card in your letterbox. If you really can't find the parcel, contact our customer service. We'll look into it together with the provider and the carrier.
We send your order to the address you entered at checkout. You can see this address with your order in 'my vouchers'. Is the address wrong? Then contact our customer service as soon as possible, preferably before your parcel has been shipped.
Yes, all prices on Tripper include VAT. Any shipping costs are shown separately before you pay.
Contact
Our customer service is available by telephone, e-mail, chat and Facebook messenger. Our customer service strives to answer your question as quickly as possible.
Openings hours:
Monday van 8:30 AM tot 5:00 PM
Tuesday van 8:30 AM tot 5:00 PM
Wednesday van 8:30 AM tot 5:00 PM
Thursday van 8:30 AM tot 2:00 PM
Friday van 8:30 AM tot 5:00 PM
Saturday van 9:00 AM tot 5:00 PM
Sunday van 9:00 AM tot 5:00 PM
Phone: 085 - 401 05 89
E-mail: [email protected]
Tripper.nl customer service is available 7 days a week. In case of a complaint, always contact our customer service. You can do this by e-mail, telephone, chat or Facebook. We will process the complaint as quickly as possible and will always try to resolve the complaint as soon as possible.
Phone: 085 - 401 05 89
E-mail: [email protected]
Are you having problems with our customer service? Then it is possible to submit your complaint to the European ODR Platform.